Booking

Your booking is confirmed only once:

• Your booking fee/ Deposit has been received.
  
• You receive written confirmation from The Tiny Pony Events Co.

Booking Fee

A non-refundable booking fee of 50% is required to secure your date. Bookings will be held for 5 working days pending deposit payment. After this period, your chosen date may be released.

The remaining balance is payable 28 days before your event. Bookings made within 28 days must be paid in full.

Cancellations

The booking fee is non-refundable.

If you cancel:

• More than 28 days before — balance not payable.
  
• Less than 28 days before — full balance remains payable.
  

If we are able to rebook your date, we may offer a discretionary refund. 

In the event that The Tiny Pony Events Co. cancels for any reason, we will offer a full refund or the opportunity to reschedule.

Changes

We will always do our best to accommodate changes to timings or services.

However, these cannot be guaranteed and may incur additional charges.

 Venue Requirements

Clients are responsible for ensuring:

• The venue permits horses.
  
• Suitable access is available.
  
• Safe parking for our horsebox.
  
• Safe, level footing.
  
• A suitable wet weather area if required.

Weather

The welfare of our ponies is our highest priority, and all appearances are subject to safe and suitable weather conditions.

Our ponies are happy to attend events in light rain and typical British weather. However, in the event of heavy rain, thunderstorms, lightning, high winds, extreme heat, ice, snow or unsafe ground conditions, we reserve the right to amend, delay, relocate or cancel part of the pony experience if we believe conditions could compromise the safety or welfare of our ponies, our team or your guests.

Where possible, we'll work with you and your venue to relocate the experience to a suitable covered area or adjust the timings to ensure your day can continue as planned.

All decisions regarding adverse weather and pony welfare are made by The Tiny Pony Events Co, and our handler's decision is final. We recommend discussing a wet weather plan with your venue before your wedding day.

Whilst we'll always do everything reasonably possible to provide your booked experience, we cannot accept liability for changes or cancellations caused by severe weather or other circumstances beyond our reasonable control.

Health, Safety & Liability

The safety and welfare of our ponies, team and guests is our highest priority. Our ponies are calm, experienced and professionally trained for weddings and events. However, as with all animals, their behaviour can never be guaranteed. By booking The Tiny Pony Events Co, you acknowledge that interacting with ponies carries an inherent level of risk.

Guests interact with the ponies entirely at their own risk and must follow all instructions given by our professional handler at all times. Children must be supervised by a responsible adult, and guests should avoid standing directly behind the ponies or offering food unless invited to do so by the handler. We recommend wearing sensible, closed-toe footwear when interacting with the ponies.

Our ponies are cherished family ponies, and their welfare will always come first. If at any time our handler believes an activity, guest behaviour or environmental conditions may compromise the safety or welfare of the ponies, our team or your guests, we reserve the right to modify or end the pony experience without liability.

The Tiny Pony Events Co is fully insured with Public Liability Insurance. In the unlikely event of an accident or incident, it must be reported to our handler immediately so that the appropriate procedures and records can be completed.

Nothing in these Terms & Conditions excludes or limits liability where it cannot legally be excluded under the laws of England and Wales.

Alcohol

Guests who appear heavily intoxicated may not interact with the ponies.

Photography

Guests are welcome to take photographs. By booking, you agree that we may use photographs taken during your event for marketing purposes unless you notify us otherwise before the event.

Ring Bearer Service

Whilst every care is taken, responsibility for the rings remains with the couple. Rings should only be attached immediately before the ceremony.

Champagne Service

The Tiny Pony Events Co does not provide alcohol. All drinks must be supplied by your venue or caterers. Our role is presentation only.

Right to Refuse

We reserve the right to refuse or end the pony experience if we believe the safety or welfare of our ponies, staff or guests is at risk.

By paying your booking fee, you confirm that you have read, understood and agree to these Terms & Conditions.